I talked about Hutch Mumbai assigning the same number to two simcards some days back. It was a case of forgery, the infamous “mobile cloning” (that had been a muse of quite a few news stories some months back) where all the calls made from the other card were being debited from my friend’s account.

But one thing about the whole episode stunned me:

According to my friend, when she called up the call centre with her problem the operator was not overly shocked by her problem as such and within some time of talking confirmed with her that there was some fraud and she was the original owner of the number promising her that the other card would be deactivated very soon. This means that my friend’s was not a one-off case and there must at least significant frequency of such problems for the operator to have been so cool

Or maybe she was a very good operator, but looking at Hutch Mumbai’s past record in this I don’t buy that Another story about that some other day.

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